Thank you for choosing to shop with us at

We value your satisfaction and want to ensure a positive shopping experience. To that end, we invite you to familiarize yourself with our Return and Exchange Policy.

The following terms and conditions apply to all product purchases:


The capitalized words used in this Policy have specific meanings outlined under the following conditions: The defined terms shall have the same meaning regardless of whether they are used in the singular or plural form.


For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company," "We," "us," or "Our" in this Agreement) refers to Om Sweets & Savouries, located at Shop No. 773 - 775, Arjun Nagar Rd, Opp. Water Tank Arjun Nagar, Sector - 8, Gurugram, Haryana - 122001.

Goods refers to the items available for purchase on our Website.

Orders mean requests placed by You to purchase Goods from Us.

Service refers to the Website.

Website refers to our online platform, accessible from

You mean the individual accessing or using the service or the company or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.


Please note that products purchased from physical stores are not eligible for return. However, all items purchased through our online platform are eligible for return, provided certain conditions are met.


To be eligible for a refund, you must initiate the return within 7 days of your purchase. Refunds will not be processed for products returned after the 7-day period or for products that are damaged in any way.

To qualify for a refund, ensure that the following conditions are met:

The product was damaged upon receipt

The product is accompanied by a valid receipt or proof of purchase

If you receive a product that is damaged or of poor quality, please notify us promptly after discovering the issue. We will require relevant product information, such as images for verification purposes, to initiate the refund process.

Once we receive and inspect the product, our dedicated team will process your refund. The refund will be credited to the Original Payment Method used during the purchase.


If you wish to request a return, refund, or exchange, or if you have any further questions or concerns, please don't hesitate to reach out to us through the following contact details:

Email Address:

You will receive updates on your return status via email, phone, and SMS, provided that your contact information is accurately recorded with us.

At Om Sweets, we strive to make your return and exchange process as seamless as possible, ensuring your satisfaction every step of the way.